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General terms and conditions

General conditions of sale

The present general conditions of sale govern the contractual relation between the company LEHMANN POTTERY Ltd and his client, both parties accept. These general conditions of sale will prevail over conditions appearing in quite other document except preliminary, express and written dispensation.

  1. Products

Every products proposed by the company to his customers are in principle available. Due to the home-made character of the production, we are not able to provide a strictly identical reproduction of the parts: so there can be slight differences in colors and paintings. All prices listed .in the pages of our store include VAT of 19.6%.

  1. Payment

The prices of products are payable by credit card. After receipt of payment (including postage), the company will send you an order confirmation. In addition, the Company reserves the right to reject any order of a customer with whom it is in dispute.

  1. Delivery

The delivery will be made to the address specified by the customer who agrees to receive the ordered product. The delivery will be completed within indicative time agreed with the customer. In theory, if the goods are available in stock, the deadline does not exceed 7 days in France and 14 days in US. In any case the delivery period shall not exceed four weeks from the day following the transmission of the order. The company takes all necessary precautions to ensure the arrival of the goods in good condition. The risk of shipment is chargeable to the consignee. If, in spite of all the care and precautions we take for the packaging of the goods, one or more will arrive damaged, we are not able to replace it at our charge.

  1. Cancellation

In accordance with article L 121-16 of the Consumer Code, the customer has a period of 7 days after the delivery to return the product for exchange or refund.

The returned product must necessarily be in its original packaging, intact, new. At Our charge in case of error in product, or manufacturing defect unnoticed during our audit; Chargeable to the client in case of simple exchange.

  1. Property

The company keeps the property of products up to the effective and complete payment of their price by the customer. Notwithstanding, the customer becomes responsible for the products from the delivery.


  1. Responsibility

       The company cannot be hold for responsible of damages whatever the nature of damage, so material, or physical, which could result from a malfunction or misuse of products sold. The responsibility of company will be limited in any case to the amount of the order and cannot be blamed for simple errors or omissions which may occur in spite of all precautions taken in the presentation of products.

  1. Different

This contract is subjected to the French laws. Any dispute about the validity, interpretation or performance of this contract will be subject to the exclusive jurisdiction of the Commercial Court in Strasbourg. The company is reserving the right to appeal to any other jurisdiction.



Poterie Philippe Lehmann
7, Route de Haguenau
67620 Soufflenheim
Tél : +33 (0)3 88 86 60 02

Monday to Saturday from 10am to 12pm and 14pm to 18pm.
Sunday 14pm to 18pm
(closed on sundays in January)

Pottery from Soufflenheim - Alsatian pottery - Poterie Philippe Lehmann - Alsace
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